“We wish to reiterate that Ola Electric has a robust mechanism to address complaints raised with respect to our vehicles. In fact, we wish to emphasise that out of 10,644 complaints that we received from the CCPA, 99.1% of the complaints were resolved to the complete satisfaction of the customer as per Ola Electric’s robust redressal mechanism,” the Bengaluru-based firm said in a regulatory filing on Monday.
The CCPA issued a show cause notice to Ola Electric last month for alleged violations of consumer rights, misleading advertisements, and unfair trade practices. The notice came amid increased customer complaints against Ola’s after-sales service, software glitches, and hardware issues with its two-wheelers.
In a separate development, the Bhavish Aggarwal-led company also responded to a notice from the Automotive Research Association of India (ARAI) recently, which questioned the pricing strategy of its S1 X 2 kilowatt-hour (kWh) scooters ahead of its flagship sale. The notice flagged discounts on the S1 X 2kWh model, claiming the company did not inform the agency of a price reduction, which could impact the subsidy eligibility for this model.
Ola Electric clarified that it had not altered the prices during its flagship BOSS sale and provided an invoice dated October 6 showing a Rs 5,000 discount to customers. It also submitted a screenshot from its app, confirming that the scooter’s price remained unchanged.
Amid a surge in festive season sales, Ola Electric saw its market share in the electric two-wheeler segment rise to 34.9% in the first half of October, up from 28.7% in September. Other key players in the sector include Bajaj Auto, TVS Motor, and Ather Energy, with market shares of 22.9%, 21.8%, and 11.5%, respectively.
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In a bid to address concerns about after-sales service, Aggarwal announced plans last month to double the number of Ola Electric service centres to 1,000 by December under its Hyperservice campaign. Through its Network Partner programme, the company also aims to onboard 10,000 partners across sales and service by the end of 2025.
